Refund Policy
The short version: try everything free first — the free tier isn’t a trial, it’s the product. If you buy Pro and it isn’t for you, tell us within 14 days for a full refund. Cancelling is self-service and never deletes your data.
1. Who processes refunds
Rolehike Pro is sold and billed by Paddle as merchant of record — Paddle appears on your statement, and refunds are made by Paddle to your original payment method. Ask for one through us at support@rolehike.com, or directly from the receipt Paddle emailed you (paddle.net). Refunds usually arrive within 5–10 business days, depending on your bank.
2. 14-day guarantee
If Pro isn’t what you hoped, contact us within 14 days of your first purchase (monthly or 3-month) and we’ll refund it in full — no questions, no hoops. This also covers accidental purchases and accidental renewals reported within 14 days of the charge.
3. Renewals and cancellation
Subscriptions renew automatically. Cancel any time from Account → Plan: cancelling stops future charges, Pro continues to the end of the period you already paid for, and none of your data is deleted — what Pro made stays yours, and the overnight work simply stops. Outside the 14-day window we don’t prorate partly-used periods, except where the law of your country requires it; statutory consumer rights (including EU and UK withdrawal rights) are never limited by this policy.
4. Before you buy
Everything you need to decide is free with no time limit: tracking, imports, the resume editor and ATS check, and a monthly allowance of every AI feature. The honest advice is to run your search on the free tier for a week or two, and buy Pro when you want Rolehike working overnight and more AI than the allowance. See Pricing.
5. Contact
Refund questions: support@rolehike.com. Include the email on your Paddle receipt so we can find the transaction quickly.